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YOUR PRIVACY MATTERS

Privacy Policy for RX Vortex LLC

Privacy Policy

Effective Date: June 26, 2025


RX Vortex LLC ("RX Vortex," "we," "us," or "our") provides services exclusively to business customers ("B2B relationships") and does not offer services directly to individual consumers. This Privacy Policy explains how we collect, use, disclose, and safeguard information in the course of our B2B engagements.

1. Scope

This Policy applies to information collected when you, as a business representative:

  • Visit www.rxvortex.com or any subdomain ("Website");
  • Register for or use any RX Vortex mobile or desktop applications ("Apps");
  • Communicate with us via email, chat, phone, or other channels;
  • Participate in our marketing programs, events, or surveys.

2. Information We Collect

A. Business & Contact Data

  • Company name, representative name, business email, business address, phone number, job title.

B. Account & Credentials

  • Username, password, authentication tokens.

C. Technical & Usage Data

  • IP address, browser type/version, device identifiers, operating system, pages visited, clickstream, referring URLs, timestamps.

D. Transaction & Payment Data

  • Billing address, invoicing details, payment confirmations (processed via PCI-compliant gateways; we do not store full card numbers).

E. Communications Content

  • Any information included in support tickets, emails, or form submissions.

F. Marketing & Preference Data

  • Newsletter subscriptions, event registrations, feedback, and survey responses.

3. How We Use Your Information

We use your information to:
1. Deliver & Improve Services: Operate, maintain, and enhance our Website, Apps, and B2B services.
2. Account Administration: Create, authenticate, and manage your account; provide support.
3. Business Communications: Respond to inquiries, send service notices, updates, and operational announcements.
4. Billing & Invoicing: Process payments, send invoices, and manage financial records.
5. Marketing & Events: With your consent, send newsletters, product announcements, and invitations.
6. Analytics & Optimization: Analyze usage patterns to optimize performance and user experience.
7. Legal & Security: Comply with legal obligations, resolve disputes, enforce contracts, and protect against fraud.

4. Sharing & Disclosure

We do NOT sell your information. We may share data with:

  • Service Providers: Vendors performing services on our behalf (e.g., hosting, analytics, payment processing).
  • Legal Authorities: In response to valid legal process (subpoenas, court orders).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality provisions.
  • Your Consent: Other disclosures you authorize.

5. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, and similar tools to:

  • Remember your preferences;
  • Analyze site traffic and usage trends;
  • Deliver targeted B2B marketing (opt-out via browser settings or the Digital Advertising Alliance's opt-out page).
Disabling cookies may limit certain features of our Website or Apps.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes described above;
  • Comply with legal, tax, and accounting obligations;
  • Resolve disputes and enforce our agreements.
When no longer required, data is securely deleted or irreversibly anonymized.

7. Security

We employ reasonable and appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, use, loss, misuse, or alteration. In most cases, we exceed the industry standards in security. Our security program includes:

  • Physical Protections: Restricted facility access, surveillance, and secured hardware storage.
  • Technical Defenses: Firewalls and other commercially available computer-security products.
  • Administrative Controls: Carefully developed security procedures, regular policy reviews, and staff training.

While we do our best to safeguard your data, no system can guarantee 100% security under all circumstances. If you have questions or concerns about our security measures, please contact support@rxvortex.com.

8. Your Rights & Choices

  • Access & Correction: Review or update your business contact information by logging into your account or contacting us.
  • Deletion: Request deletion of your data, subject to legal and contractual retention requirements.
  • Opt-Out of Marketing: Unsubscribe via links in our emails or by contacting support@rxvortex.com.
  • Do-Not-Track: We do not respond to browser "Do Not Track" signals.

To exercise any of these rights, please email support@rxvortex.com.

9. California Privacy Rights

California residents may request:

  • Categories of business and personal data collected;
  • Sources of that data;
  • Business or commercial purposes for collection;
  • Categories of third-party recipients;
  • Specific data points we hold.

Submit requests to support@rxvortex.com.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Effective Date" above will reflect the most recent revision. Continued use of our services after a change constitutes acceptance.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

RX Vortex LLC
Email: support@rxvortex.com
Address: 5000 Plaza on the Lake, Suite 100 #2020
Austin, TX 78746